SIGNING UP

How do I join the Black Pepper Loyalty Program?

You can join by visiting any Black Pepper store or outlet, or you can sign up online here. If you shop in store, use the email address you provided to at sign up to link the sale to your acount. To shop online, use the email address you provided at sign up to log into your online account and link your profiles. 

What details are required to sign up?

To provide you with a personalised shopping experience, we require your name, email, mobile phone number, address and month of your birthday. This information allows us to inform you about our members only offers and confirm when your rewards are loaded and ready to be used.

I’ve signed up. What happens next?

Congratulations for joining the Black Pepper Loyalty Program!

If you have signed up in store, your $10 Welcome Reward will be automatically generated for you to use on your next purchase. You can use the reward in store or online. 

Please note: If you have signed up in store you must complete your account sign up process by linking your in store account to your online account to make sure you receive your rewards and to be able to shop online.

For online redemption, please make sure to log in to your account with the same email address provided in store. If you have signed up in store or online, and spent $50 you will be eligible to be part of our rewards program. Your welcome $10 reward can be used at time of purchase or at another time in store or online.

Your Welcome Reward can only be used for one transaction only either in store or online

I have signed up online – are you sending me my card?

We've gone digital! To reduce plastic and minimise our carbon footprint, we phased out our physical membership cards several years ago.


YOUR ACCOUNT

How can I change my communication preferences online?

You can change your communication preferences via your account dashboard, which can be accessed by clicking on ‘Welcome, (name)’ or ‘My Rewards’ links and then into Communication Options. There you can update your preferred communication methods.

I don’t know my password. How can I log in?

All existing members have an online account, even if you’ve signed up in store. To log in you must have previously provided an email address.

1. Go to Log In in the top right hand corner of the website

2. Enter your email address and password OR use the ‘forgot password’ function if password is unknown.

3. If you are resetting your password, you will receive an email from Black Pepper asking you to follow a link and create/confirm your new password.

If you don’t receive an email, please make sure to check your spam/junk folder or contact our customer service team.

I did not log in when making an online purchase. How do I attach this sale to my loyalty account?

Unfortunately you need to be logged into your account before or at the time of making the purchase for the sale to apply to your reward program.

How do I change/update my email address in my Black Pepper loyalty account?

You can change and update your details by visiting any Black Pepper store or under the My Account section of your online account. Alternatively, email us at info@blackpepper.com.au.


YOUR REWARDS

How do I redeem a loyalty reward online?

You must be logged in to your online account to redeem rewards.

1. Once logged in, you’ll see any available rewards in your cart which can be applied by clicking ‘Apply To Order’.

2. The reward will apply to the total balance of the order and appear as “Loyalty Discount”.

3. If you change your mind, you can simply click ‘Remove from Order’ to remove the reward.

Please note: The total value of products in the cart must be greater than the available reward balance in order for the reward to be redeemed. If you have any issues with applying your Loyalty Reward, our customer service team can help. Contact us via Live Chat, phone, email or visit one of our stores. To find your nearest store, click here.

I have a gift card that says it cannot be used online, what do I do?

To find your closest store, click here, or contact customer service.

I haven’t received or can't find my Reward, how can I redeem it?

If you can't find your reward email, we recommend checking your spam/junk folder or you can contact our customer service team and they can help to locate and apply your reward. Alternatively, you can visit your nearest store to use the reward on an in store purchase.

Can I use my reward for postage?

Rewards cannot be used to cover postage charges.

PEPPERCORN BIRTHDAY REWARD

How do I redeem my Birthday Reward?

If you have added your birthday to your account details you will automatically receive a Birthday Reward to your account on the 1st of your birthday month. The value of the reward will depend on which tier you are in at the start of the month.

If you do not receive your Birthday Reward, please contact us at info@blackpepper.com.au so we can update your account. Each Member will only receive one (1) Birthday Reward in any 365 day period. Loyalty Program Members can only receive a Birthday Reward if they have provided their complete date of birth at least one (1) month prior to your actual birth month. 

How long is my Birthday Reward valid for?

Your Birthday Reward is valid for sixty (60) days from date of issue. You can check your reward expiry dates under the My Account section of your online account. Alternatively, email us at info@blackpepper.com.au.

What happens if I move to a higher Tier in the same month after receiving my Birthday Reward?

Your Birthday Reward is issued at the beginning of the month and is calculated on the tier you are currently in on the date the Reward is issued. You will not be sent a second Birthday Reward if you move up a tier in a 365-day period.

Can I redeem my Birthday Reward on sale products?

Your Birthday Reward can be redeemed on full price, promotional and/or sale merchandise.


PEPPERCORN ANNIVERSARY REWARD

How do I redeem my Anniversary Reward?

Each year, providing you have spent $150 or more,Black Pepper will automatically send your anniversary reward on the date that you signed up to the reward program. The value of your anniversary reward will depend on your Peppercorn tier status.

How long is my Anniversary Reward valid for?

Your Anniversary Reward is valid for sixty (60) days from date of issue. You can check your reward expiry dates under the My Account section of your online account. Alternatively, email us at info@blackpepper.com.au. If you do not receive your Anniversary Reward, please contact us at info@blackpepper.com.au so we can update your account. Each Member will only receive one (1) Anniversary Reward in any 365-day period.

Can I redeem my Anniversary Reward on sale products?

Your Anniversary Reward can be redeemed on full price, promotional and/or sale merchandise.


PEPPERCORN WELCOME REWARD

Do I receive a reward when I sign up?

Yes. When you sign up, you will receive a $10 Welcome Reward to be used in store or online for a single transaction only. You cannot redeem the reward twice through separate transactions in store and online. Once redeemed the reward will be removed from your account.

How long is my Welcome reward valid for?

Your Welcome Reward is valid for 60 days from date of issue.

Can I use my Welcome Reward together with other reward or offers?

Yes, you can spend your Welcome Reward on full price merchandise, promotional, clearance or sale items.